Contact Us
Whether you've spotted an outdated welcome offer, want to flag a state eligibility change, or just have a question about how sweepstakes coins work, we're glad to hear from you. This page explains what we can help with, what we can't, and the best way to reach us.
What we can help with
thespuzz.com is an independent research and review site covering sweepstakes and social casinos operating in the {{ market }} market. We're happy to hear from readers about any of the following:
- Corrections to a listing — for example, a welcome offer, coin package, or state-eligibility detail that's changed since we last checked it
- Questions about how a platform's dual-currency model works, including Gold Coins, Sweepstakes Coins, or an equivalent system
- Feedback on our reviews, rankings, or the criteria we use to compare operators
- General questions about how sweepstakes promotions work in the United States, including the no-purchase-necessary entry method
- Suggestions for a new sweepstakes casino we haven't covered yet
What we can't do
It's worth being upfront about the limits of an independent review site:
- We don't operate any of the platforms listed on this site, so we can't process account verification, coin purchases, or Sweepstakes Coins redemptions on a reader's behalf
- We can't confirm whether a specific platform is permitted in your state — that depends on each operator's own terms, which change over time, and on your state's current laws
- We don't give legal, tax, or financial advice. If you have questions about whether prize redemptions are taxable in your situation, a qualified tax professional or your state's official guidance is the right source
- We can't intervene in account disputes, delayed redemptions, or verification issues — those need to go through the platform's own customer support team
If your query is about account access, a purchase, a redemption, or anything tied to a specific operator, the fastest path is that operator's own support channel, since they hold the account details and can act on them directly.
Before you write in
A few details help us respond usefully:
- Which platform or page your message relates to, if applicable
- Roughly when you noticed the issue (offers and state lists on sweepstakes sites can change quickly)
- Any screenshot or link that shows what you're referring to
- Your general location (state), if the question involves eligibility — we won't ask for anything more identifying than that
A note on accuracy and independence
We research sweepstakes casinos using publicly available terms, promotional pages, and operator disclosures, and we update listings when we're made aware of a change. Sweepstakes casino availability varies by state, and some jurisdictions restrict or prohibit this model entirely — operators themselves also decide which states they're willing to serve. Rules shift often, so if you write in about a discrepancy between what we've published and what you've seen on a platform, we treat that seriously and look into it.
thespuzz.com may earn a commission when readers sign up with a platform through links on this site. That relationship never decides how we rank or describe an operator — ratings reflect our own research, not payment.
Other places to look first
Depending on what you're after, one of our existing pages may already answer your question faster than waiting on a reply:
- For a broader picture of who we are and how we approach reviews, see About Us
- If you have concerns about play patterns, time spent, or spending on virtual coins, our Responsible Gambling page has resources worth reading
- For the legal terms governing use of this site, including our editorial and affiliate disclosures, see Terms and Conditions
Getting in touch
For anything not covered above — corrections, feedback, or general questions about how we cover sweepstakes and social casinos — reach out through the contact details provided elsewhere on this site. We read every message, though as an independent editorial team we can't guarantee a specific response time, and we can't act as a substitute for a platform's own support desk on account-specific matters.
This site is intended for adults of legal age in their state, and nothing here should be read as legal advice about whether a particular sweepstakes casino is permitted where you live — always check the operator's current terms and your state's rules if you're unsure.