World’s largest call centre uses AI to ‘neutralise accent’, making staff sound less Indian | Mint
Source: Live Mint Teleperformance SE, the largest call centre operator in the world, is deploying artificial intelligence across its centres in India to ‘soften’ the accents of English-speaking Indian employees, according to a Bloomberg report. The company says it would make them more ‘understandable’. Notably, Teleperformance provides customer support to major companies like Apple, Samsung,…