One number, two policyholders: What’s going wrong at ICICI Lombard?
Source: Live Mint Imagine logging into your insurance account, only to find a stranger’s policy details displayed instead. To make matters worse, imagine the stranger being mistakenly listed as your spouse. For at least two policyholders of ICICI Lombard, this wasn’t a bizarre hypothetical situation; it was a shocking reality, raising serious concerns about data…