World’s largest call centre uses AI to ‘neutralise accent’, making staff sound less Indian | Mint

World’s largest call centre uses AI to ‘neutralise accent’, making staff sound less Indian | Mint

Source: Live Mint Teleperformance SE, the largest call centre operator in the world, is deploying artificial intelligence across its centres in India to ‘soften’ the accents of English-speaking Indian employees, according to a Bloomberg report. The company says it would make them more ‘understandable’. Notably, Teleperformance provides customer support to major companies like Apple, Samsung,…

Read More
Beyond the cap: Can we truly fix senior citizen health insurance?

Beyond the cap: Can we truly fix senior citizen health insurance?

Source: Live Mint While the move promises stability, it also raises a crucial question: Will insurers find new ways to offset costs, tightening underwriting and claim scrutiny?  There are some areas where additional refinements could enhance consumer protection and clarity. Shielding seniors The 10% cap offers much-needed relief by preventing the sudden, steep premium hikes…

Read More