World’s largest call centre uses AI to ‘neutralise accent’, making staff sound less Indian | Mint

World’s largest call centre uses AI to ‘neutralise accent’, making staff sound less Indian | Mint

Source: Live Mint Teleperformance SE, the largest call centre operator in the world, is deploying artificial intelligence across its centres in India to ‘soften’ the accents of English-speaking Indian employees, according to a Bloomberg report. The company says it would make them more ‘understandable’. Notably, Teleperformance provides customer support to major companies like Apple, Samsung,…

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Microsoft releases a Copilot app for Mac

Microsoft releases a Copilot app for Mac

Source: The Verge Microsoft is releasing a native Copilot app for macOS today. Much like the Windows app, the Copilot version for Mac will provide access to the web-based version of Microsoft’s AI assistant, where you can upload images and generate images or text. The macOS version of Copilot also includes a dark mode and…

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