World’s largest call centre uses AI to ‘neutralise accent’, making staff sound less Indian | Mint

World’s largest call centre uses AI to ‘neutralise accent’, making staff sound less Indian | Mint

Source: Live Mint Teleperformance SE, the largest call centre operator in the world, is deploying artificial intelligence across its centres in India to ‘soften’ the accents of English-speaking Indian employees, according to a Bloomberg report. The company says it would make them more ‘understandable’. Notably, Teleperformance provides customer support to major companies like Apple, Samsung,…

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Microsoft releases a Copilot app for Mac

Microsoft releases a Copilot app for Mac

Source: The Verge Microsoft is releasing a native Copilot app for macOS today. Much like the Windows app, the Copilot version for Mac will provide access to the web-based version of Microsoft’s AI assistant, where you can upload images and generate images or text. The macOS version of Copilot also includes a dark mode and…

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Microsoft pushes ahead with AI in gaming

Microsoft pushes ahead with AI in gaming

Source: The Verge Microsoft might say its top priority right now is security, but it’s been clear for months that AI is just as important. The odd division out has been Xbox, which hasn’t discussed its use of AI much in public. But that changed last week when Microsoft ripped the band-aid off and waded,…

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